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Quick answers
The questions we get most, answered.
How long until my order ships?
How long until my order ships?
Personalized pieces are made to order and ship in 4–7 business days. Ready-made items ship in 2–3 business days. You'll get tracking by email as soon as it's on the way.
Can I return a personalized item?
Can I return a personalized item?
Personalized items are final sale since they're made just for you, so double-check spelling before you check out. If something's wrong with your order, send us a note and we'll take a look.
Can you do live embroidery at my event?
Can you do live embroidery at my event?
Yes! We bring the embroidery bar to bridal showers, birthdays, brand events and more. See live embroidery and send an inquiry.
Do you do wholesale or bulk orders?
Do you do wholesale or bulk orders?
We do. For stores and boutiques, use our business contact form. For bridal parties, teams or gifting in bulk, pick "Custom or bulk order" above and tell us what you're planning.

